1. Introduction

Matt Computer CCTV and Wireless Networks ("we", "our", or "us") is committed to protecting the privacy of our customers. This Privacy Policy outlines how we collect, use, protect, and manage your personal data in connection with our services, including internet subscriptions, CCTV installations, and wireless network setups.

2. Information We Collect

We may collect the following types of personal data:

a. Personal Information

Full name, address, contact number, email
Valid ID (if required for registration)
Billing information and payment records

b. Technical Data

IP address, MAC address, and device details
Browsing metadata (required for legal compliance)
Usage logs (e.g., bandwidth consumption)

c. CCTV-Related Data

Video footage from installed CCTV systems (only if managed or cloud-hosted by us)

3. How We Use Your Information

We use your information for the following purposes:

To install and maintain internet, CCTV, and networking services
To process payments and generate official receipts
To respond to customer service requests and technical support
To improve service quality and monitor network performance
To comply with government regulations (e.g. NTC, DICT, or law enforcement if required)

4. Data Storage and Security

All data is stored securely using encrypted systems.
Access is restricted only to authorized personnel.
CCTV footage, if stored by us, is protected by secure login and is only accessible by the client and our admin staff (if part of the service).

5. Data Sharing and Disclosure

We do not sell or share your personal data with third parties for marketing purposes.

We may only share your data:

With your written consent
If required by law or government authorities
With third-party providers strictly for service delivery (e.g. fiber backbone partners)

6. Your Rights

You have the right to:

Access your personal information
Request correction of incorrect or outdated data
Request deletion of your information (if not required for ongoing service or legal purposes)
File a complaint with the National Privacy Commission (NPC) if your data is mishandled

7. Cookies and Website Tracking (if applicable)

If you use our website:

We may use cookies to improve user experience
You can control cookie settings in your browser

8. Policy Updates

This policy may be updated at any time. Changes will be posted on our website or communicated directly to you if necessary.